Supercharge the productivity and efficiency of your infrastructure and development teams with our AI powered transformational DB support services.
DIA Asius cloud-based IT service desk delivers effortless user experience combining adept humans with advanced AI technology to accurately capture incoming requests, which either instantly automates resolution or transfers to an expert database administrator.
DIA orchestrates the workflow using a combination of intelligent automation, omnichannel routing, links to knowledge management for self-service and hyper-personalized collaboration capabilities. DIA resolves simple repetitive tasks via automation and enhances the value derived from the interaction between the user and the database administrator. Interaction analytics provides deep insights into the systemic process through continuous learning, proactively leading to a stable and robust DB Environment.
Faster ticket resolution through digital workflows driven by 30% efficiency gains on self-service flows. Real-time Optimization Automated context analysis, intuitive transactional flows, result driven resolutions.
Lower overhead costs by combining intelligent automation for automating remediation and dynamic capacity management using deep analytics. Reduce time to close tickets by upto 30% and improve in-session resolution rates by upto 25%.
Self-service, easy communication, and higher user satisfaction delivered through context capture, alerts and faster resolution. Asynchronous, persistent and secure interactions across mobile and web, including interop with existing channels – email, SMS, telephony and social.
Service level management will use deep analytics to provide proactive Key Performance Indicators (KPI), such as time to detect, time to respond, accuracy of decision making and percentage of success.
